Shopping
What Shipping Methods Are Available?
We offer various shipping methods to ensure that you receive your products in a timely manner. In Lagos, we provide options including standard delivery, which typically takes 2-3 business days, and express delivery for urgent orders, which can arrive within 1 business day. For other locations in Nigeria, standard shipping usually takes 3-5 business days. We partner with reputable local courier services to ensure that your products are handled with care.
Do You Ship Internationally?
Yes, we do offer international shipping! If you’re located outside of Nigeria, you can enjoy our skincare products delivered straight to your door. Delivery times and costs will vary based on your location, so please check our international shipping policy for more details or contact our customer service team for assistance.
How Long Will It Take To Get My Package?
For orders within Lagos, you can expect delivery within 1-3 business days, depending on the shipping method selected. For other regions in Nigeria, delivery usually takes 3-5 business days. International orders may take longer; we provide estimated delivery times during the checkout process for your convenience.
Payment
What Payment Methods Are Accepted?
We accept a variety of payment methods to make your shopping experience seamless. In Nigeria, you can pay via bank transfers, credit and debit cards, and mobile payment options, such as USSD and e-wallets like Paystack. We also facilitate cash-on-delivery for selected locations within Lagos. If you encounter any issues during the payment process, please reach out to our customer service.
Is Buying On-Line Safe?
Absolutely! We prioritise your security and privacy. Our website employs SSL encryption, ensuring that all your personal and payment information is safe while you shop. We also comply with industry-standard security practices and regularly update our security protocols. Feel free to browse and purchase with confidence!
Orders & Returns
How do I place an Order?
Placing an order is easy! Just follow these simple steps:
- Browse our collection and select the products you wish to purchase.
- Click on the desired item to view details, select your preferred options, and click “Add to Cart.”
- Once you’ve added all your desired items, click on the cart icon and proceed to checkout.
- Fill in your shipping information, select your payment method, and confirm your order.
You will receive an order confirmation email shortly after finalizing your purchase.
How Can I Cancel Or Change My Order?
If you need to cancel or change your order, please contact our customer service team as soon as possible. Orders can only be modified or canceled before they are dispatched. If your order is already on its way, we can assist you with returns once the package arrives.
Do I need an account to place an order?
No, you do not need to create an account to place an order with us. You can check out as a guest. However, creating an account offers benefits such as easier order tracking, faster checkout, and access to exclusive promotions. If you choose to register, your account information will be secured and kept private.
How Do I Track My Order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to track your shipment. You can also log into your account on our website to view the status of your order at any time. For any queries regarding your order status, please don’t hesitate to contact our customer service team.
How Can I Return a Product?
We want you to be completely satisfied with your purchase. If you need to return a product, please contact our customer service within 7 days of receiving your order. Ensure the item is in its original packaging and unused. After our team verifies your return request, we will provide you with instructions on how to send the product back and your refund will be processed promptly upon receiving the returned item.
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Assian Selection
Organic skincare Lagos
